mark bowers consulting uses a four-step process to promote common understanding and expectations:

1. Create a SCOPE*-based Requirements Agreement to identify agreed-upon success measures.
2. Identify a Minimum Action Set that offers the most significant results for the investment in effort.
3. Create and execute a Collaborative Action Plan to share—as appropriate—implementation of the actions as well as monitoring progress. 
4. Document the Lessons Learned and opportunities to share them as well as other insights for further improvement.